As the saying goes, the customer is always right.  But, a recent employment tribunal has ruled this is not always the case, especially when the “world’s worst customer” shouts and swears before demanding staff step outside for a fight. Gary Hardy, 60, has won an...

Offering your team the opportunity to recharge and rejuvenate over Christmas, while ensuring business operations are not adversely affected can be a juggling act. If you’re the person responsible for managing your company’s annual leave, it can be more anxious than...

Ministers have been told by scientific advisers to start preparing for “rapid deployment” of basic measures amid rising infections and hospitalisations. The Scientific Advisory Group for Emergencies (Sage) said the re-introduction of mask-wearing, working from home...

The hybrid working revolution and advice to SMEs on achieving employee happiness There isn’t a perfect, one size fits all work model for a hybrid approach to working. Every industry, organisation and employee have different needs. For smaller, more agile SMEs, there...